Chromebook Helpdesk
Research
We conferenced with Mrs. Moseley, to discuss what support she provided for Chromebook issues to develop a plan for streamlining the process.
Classifying issues
We classified each issue and created a process for solving the problem.
Getting Feedback from students
We conducted tests with Mrs. Moseley and the Students to see if the process worked.
Promoting
We announced the release of the Chromebook helpdesk with posters and a commercial on the Morning News.
